3.6.7. Be systematic in your approach#
3.6.7.1. Preparation supports state#
Checklists, flightplans etc.
3.6.7.2. Attend to the practicalities#
Talk about emails (provide templates)
Zoom
A/V guidance for participants
A/V guidance for delivery team
3.6.7.3. Use technology that enables#
Collaboration tools e.g. Google, Microsoft
The BCO Coordinator app and why that came about
CRMs
3.6.7.4. Conduct small-scale experiments#
3.6.7.5. Gather feedback#
3.6.7.6. Always be learning#
Talk about observations
3.6.7.7. Be deliberate about improvement#
Code for preferences and generalisability